Your bathroom layout - finding room for everything. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. Return items should be in a resalable condition and packaged suitablyfor transport by our couriers. Log in to your account. What is your returns policy? Trade customers, please see Trade Returns … Track My Order Return My Order Print VAT Invoice Delivery Information Returns Information FAQ's Contact Us. Victorian Plumbing is a leading retailer of bathrooms online. Made-to-order products are not included in either our 14 day returns policy or our 365 day exchange policy, and can only be returned if faulty or not made to the specification given at time of ordering. When you’re ready simply visit this page to start comparing your products. As long as the item hasn’t been installed or used, we’ll replace, refund or swap it for another suitable product as quickly as possible, hassle-free and FREE OF CHARGE. Returned items should be in resalable condition and packaged in their original packaging or, where this isn't reasonably possible, packaged in a condition suitable for transport by our couriers. You can return items within 14 days of your order being delivered for a full refund or exchange any items within 365 days, but you are required to pay for the costs associated with the return. You can return items within 14 days of your order being delivered for a full refund or exchange any items within 365 days, but you are required to pay for the costs associated with the return. We may ask you to confirm your VICTORIA PLUM LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar charge to your collection. Shop By Category. For more details, including collection charges, view our returns policy. What is your returns policy? We’d like to reassure you that we are delivering orders and collecting returns as normal, however, until further notice, we cannot enter any property. Choose and pay for your order. Customer Service How can I contact Victoria Plumb? Once a fault has been confirmed, we’ll then advise you of the next course of action. Can I still return items during the COVID-19 pandemic? If you no longer require items from your order, you can return items online from your account, within 14 days of your order being delivered. How much does it cost to tile a bathroom? Discover what's hot now - from sleepwear and sportswear to beauty products. Victoria Plumb has collected 288 reviews with an average score of 1.36 Your basket is loading, this shouldn't take long. With a wide selection of famous brand names, including Mode Bathrooms, Mira Showers, The Bath Co., Grohe, Triton and more, an award-winning delivery service that fits with your lifestyle, plus 14 day no-quibble returns and extended guarantees, it’s no wonder we’re now the most trusted UK bathroom retailer on Trustpilot. See all articles Support Can I cancel my order? Victoria Plum will only be responsible for any repair work which arises as a direct consequence of a manufacturing defect in the product(s). Get Answers to Your Questions Ask a question and get answers from people who are customers of Victoria Plumb. Excellent pictures. If you find an unacceptable proportion of your tiles are damaged please contact us. Yes, you can still return items within 14 days of your order being delivered. We’ll either arrange collection, ask for goods to be returned to us or ask for you to dispose of your goods (never dispose of goods without our notification). A variety of time slots. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’re unable to offer you a refund on any missing part or item at any time. Do you offer a design and installation service? In line with our returns policy, you can return your items within 14 days of your order being delivered for a full refund, but you are required to pay for the costs associated with the return. Returns How is Victoria Plumb returns process? Let's keep in touch VictoriaPlum.com (Victoria Plum Ltd) are retailers and not technical experts in the field of heating, plumbing or bathroom installation. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. Before returning your items, please complete the returns section of your delivery note. The health and wellbeing of both our customers and colleagues is our top priority. £20 off discount code is only valid with a minimum spend of £349. You've already flagged this Kagendo Salisbury 1 review. Share. Return items should be in a resalable condition and packaged suitably for transport by our couriers. The sexiest panties & lingerie. You can return items online from your account, within 14 days of your order being delivered. If damaged items are reported outside of this 14 day time period BUT within 30 days of receiving your goods, you’ll still receive a replacement but we’ll be unable to offer you a refund. It’s important to us that you’re happy with your Victorian Plumbing purchase. Online Security | We will not be responsible for, or have any liability to pay for, any losses (financial or otherwise) that are not directly associated with the manufacturing defect that causes you to claim under this standard guarantee. Why can’t I return my items online? Companies House Companies House does not verify the accuracy of the information filed (link opens a new window) Sign in / Register . We may ask you to confirm your On very rare occasions you may find a part or item missing from your order. If the item is small enough, we’ll send you a prepaid returns label so you can simply pop it in the post, or, if … If you’re exchanging a product outside of 14 days from delivery but within 365 days, you will be required to pay the transportation costs associated with the redelivery and return. Reply. Can I get a copy of my order? We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items. Privacy policy. How quickly does Victoria Plumb resolve customer queries? Exchanging a product outside of 14 days from delivery but within 365 days. A Royal Mail collection will set you back £14.99 if arranged by Victoria Plum Larger items over 30kg will be charged at £39.99 if you choose to use the Victoria Plum service. Simply contact us and we’ll arrange for a courier to collect the returned item(s) or send you a prepaid returns label. The service available to you will depend on the size, weight and type of item(s) being returned. Victoria Plumb have a returns Grade of F. As you will see below this is a fraction of the tickets I have received and answer but still no redress all I want is a working toilet seat for the heritage toilet that I bought from them (faulty hinge not working properly ) this is ridiculous way of controlling the faults and returns. Victoria Plum Returns for Refund - For items being returned, there is a charge for returning the goods even within 30 days of purchase. Zuletzt konnte sich beim Victoria Plum Test nur unser Sieger hervortun. Privacy and Cookies | Refunds. My Order * Required Fields. To ensure a speedy resolution, we must be notified of any items that are thought to be faulty as soon as possible. This will depend on the size, weight and type of item(s) being returned. ***Redelivery fee may apply. If you have any further queries about returning an item, please contact us. As such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned. Track My Order Wish List. device. returns at our distribution centre. Quick fixes for wheelchair accessible bathrooms. Terms & Conditions | These damaged tiles can be used for the cuts you will need to make. For more details, including any collection charges, view our Returns policy. How much does it cost to install a bathroom suite? Can I replace or exchange an item online? Exchanging a product within 14 days of delivery. How can I return an item? We’ll also be happy to arrange for any alternative items to be sent to you. Returns; Support; Support Can I cancel my order? Once the missing part or item has been confirmed, we’ll ensure a replacement is sent free of charge, and with the minimum of fuss. Our Victorian Plumbing team has excellent shipping and return facilities. Includes accurate dimensions. We may ask you to confirm your email address first. Toggle navigation Returns. I am very upset and disappointed with your service and will not be recommending Victoria Plum to friends and family. Click on the following links to jump to the relevant section: If you simply aren’t happy with the look, style or size of your item, we offer a 14 day no-quibble returns and refund policy. 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